Team training is a key element in a successful warehouse implementation. Even the best system in the world cannot operate without being run! In this blog we speak to William Sudding, tech trainer supreme at Supply Chain Junction, to tell you everything you need to know about the training that should happen before your business is ready to rock your new systems.
Basically, your staff need to run your own system, and the better they know and understand it, the better it will operate. If you need to get an outside consultant in constantly it will not only slow down your supply chain as you troubleshoot, but it will cost you enormously.
The better the team training, and the better your team, the smoother your implementation will be and the quicker you will start to experience an ROI on your investment and optimise staff satisfaction and support.
Staff training on your Warehouse Management Systems / Order Management Systems from your vendor should cover all actions and tech functions around the warehouse processes, broken up by area. As your vendors are intimate and familiar with these systems, this will save valuable time by explaining the correct procedures and processes. SCJ also offers an optional Standard Operational Procedures per role and area, drawn up by us.
Each training process is custom designed for the specific business in which we implement. General functionality training is standard, but variation in outbound, inbound, and specific processes will vary based on the business' functional requirements.
Bear in mind that complex warehouse processes require more training, especially when looking at scenario-based training and education around different outcomes or inputs.
Training is divided up into the following segments for maximum efficiency:
- we do supervisor training to create a “superuser” per area (inbound/outbound /picking etc) who can then take their new knowledge and train their staff.
OR if the business doesn't feel that they have the capacity to train their staff, SCJ will do superuser training and then roll out functional training to the floor personnel, with lessons broken up by role.
is usually limited to warehouse personnel only.
Any other personnel who would like to be informed and included can join a superuser training group. Upscaling staff is a great way of keeping them motivated and invested, and eventually creating an opportunity for career growth within your business.
We use classroom-style lectures with presentations and demos, which can also be done remotely. All hands-on training required (such as for floor staff) must be done in person, and during these times we are extremely strict about Covid compliance.
In our training sessions we create a "playpen" as a demo of the system, with the equipment labelled and laid out, linked to the software ready for on-the-job training and familiarisation, so there is no risk to the actual system and stock.
Either during testing of the final system design - once the system is signed off and all functionality is finalised - or after testing, when everything is in the final stages of tweaks.
Operational requirements of each business as well as the chosen system will dictate the length of training - the more complex the system, the more intricacies, functions, and troubleshooting we need to incorporate into staff education.
Usually, superuser training takes a few days, but with an operational business, the groups will be smaller and the training will be more spread out.
Warehouse staff training takes a few hours, but again, no operational business can spare all their staff in one day, so we recommend smaller groups who repeat the training protocol until everyone has been through the training.
To save time and money, there are several aspects we recommend having in place before we begin.
Computer literacy is the greatest barrier in the WMS onboarding process, so either staff should be selected based on their familiarity with digital technology, or basic training should be provided independently until they are comfortable with basics. This is a worthwhile investment for any company, as it will ultimately benefit them on several fronts.
The technological maturity of the business and its employees dictates how much input will be required in terms of tech understanding before actual training takes place. This lack of maturity manifests as:
Readiness must be assessed and ensured before training begins. If you are not sure how to do that, Supply Chain Junction will consult with the change management team to assess and discuss readiness. Remember - change management and training go hand in hand.
There are several staff issues that can arise that can affect the length and success of training, including:
These problems usually stem from the company not managing the change effectively, and neglecting to get buy in from their impacted staff. Staff must understand that they will be supported throughout the change, and understand the benefits of committing to the change of system.
Before training, we will make recommendations about how to select your teams, members, who you need and why. Having the correct players in each sector is essential for the ultimate success of the entire training and as a follow on, your system implementation.
After training, SCJ assesses the skills that have been gained and analyse the suitability of your staff to continue in the new role assigned. Comfort with the system and capability to use effectively are checked and monitored - we call this our Key Roles Assessment, where your project team's capability and the superuser competence are graded.
Don't worry if there is no change management plan in place, no competent project team selected, or a very low technological maturity; SCJ will work with your business to put these in place.