We implement Manhattan's warehouse, order and transport systems, support them once they're live, and help you get more from them over time.

Implementation

We run design workshops in your warehouse with your team, so the system fits how you actually operate. The implementation then runs in six phases:

Design: define and agree your business processes, and get your warehouse and master data ready.
Build: configure the WMS and integrate it with your ERP and other systems.
Test: system, integration, user acceptance and volume testing, with real data and real users.
Train: train super-users and an internal trainer, with documented standard operating procedures.
Go live: time it for a slower trading period, reduce volumes for the first days, and keep the project team on the floor.
Stabilise and optimise: hand over support to a standing team and build optimisation benefits over a further 3–12 months.

On average it takes 6–12 months from the start of design to stable operation.

What makes a WMS implementation successful · See what drives cost and timeline

Support for live sites

System support for live Manhattan sites from our teams in South Africa, Saudi Arabia and the UAE, in your time zone, plus changes and upgrades as your operation grows.

Six guidelines for WMS software support

Optimisation and consulting

Reviews of live Manhattan SCALE and ActiveWarehouse™ sites to find what the system could be doing for you that it isn't yet, and consulting on the processes, data and change management around it.