Read this supplement to find out how retailers are influencing those experiences and how well-managed consumer touch points — in every channel — create veritable control levers that can positively affect the outcome for shoppers and stores.

What you'll learn from this report:

• How many consumers said they still value asking a sales associate for product recommendations
• The number of consumers shopping in a physical store who expect the sales associate to demonstrate expertise on the products offered in-store
• The role of enterprise visibility on consumer retail expectations